1. If you are not satisfied please call us at 928-821-4897 and give us a chance to get the service working to your satisfaction.


2. After buying our monthly service with in the first 14 days, you can cancel anytime, but we pro-rate the refund for the time you’ve used it or the amount of data used on it.  Activation fees and labor service installation are non-refundable.  If you want to cancel internet service after the 14 days, you must also let us know you want to cancel BEFORE your next billing cycle, or you will be billed for the month.

3. Only hardware and prorated internet refunds are eligible. No other fees, or in-home installation.


4. All Hardware must be returned in its original packaging, like new working condition and have no damage upon receipt.


5. You must pay return postage or deliver to Payson AZ office.


6. Refunds are issues upon receiving modem in original box, with all accessories and good working condition.